Our Hard Surface Restoration Services Gave This Bathroom Floor in Queens, NY, a Shiny New Look

March 08, 2024

Natural stone surfaces are beautiful and elegant, a stunning addition to any area in the home, but they are vulnerable to damage and can become dull and unappealing without proper care. In certain instances, professional assistance may be necessary to address long-term damage caused by daily wear and tear or harsh cleaning products. A client from Queens, NY, recently contacted us because she was experiencing a similar problem.


She had a bathroom equipped with a natural stone floor. It was a beautiful surface, but it lost its shine and beauty over the years. Even with regular cleaning, the owner couldn't achieve the desired results, so she decided to seek professional assistance. She went online and searched for hard surface restoration services in Queens, New York, and found Sir Grout Queens at the top of Google's results.

On our user-friendly site, she got all the information she needed. After reading a few of our blog posts and browsing our picture gallery, she was convinced her we could provide the service she needed. She decided to contact us and requested a free evaluation at her convenience by filling out our online scheduler.

We believe that a well-presented team and clearly marked vehicles instill confidence and reinforce the reliability of our services, contributing to a seamless and trustworthy customer experience. Dressed in sharp uniforms and equipped with the knowledge and expertise to restore any surface, we arrived as scheduled and began the in-home consultation.

The bathroom floor was in poor condition, with several stains and a lackluster appearance. We explained to the owner that this issue can be caused by improper maintenance using harsh chemicals or leaving acidic substances to dry on the surface, which leads to stains and dullness. In addition, we noticed that the surface was not adequately sealed, which can cause further damage and deterioration over time.

After finishing the inspection and sharing our observations with the owner, we suggested the best solution to restore the surface. We recommend our stone cleaning, honing, and polishing service, featuring Sir Grout's proprietary products, which are the safest and most advanced on the market, and professional-grade equipment. We assured her we would repair the damage, shield the stone, and give the bathroom floor a beautiful shine.

We provided a no-obligation quote along with a detailed outline of the work we would do. She was pleased with the reasonable quote and the solution we proposed, so she promptly scheduled the job on a future day and time that was convenient for her.

At Sir Grout, we pride ourselves on fulfilling our promises and providing a safe environment for all. From the moment we set the free quote up until the finished product, we'll treat our client's home as ours. As we returned, we ensured the area was protected during our work and began our multi-step restoration process, letting our client know we were available to answer any questions she might have concerning the job.

We started by cleaning the surface using a high-speed scrubber and our exclusive cleaner. Our stone-safe product uses high-quality ingredients that won't leave a residue or damage the surface.

Next, we honed the stone using low-grit diamond pads. We slowly increased the level of grit until the scratches and the damage on the surface were completely removed. Then, we polished the floor to bring back its shine. For this process, we continued grinding using high-end polishing powders and gave the surface a gorgeous reflective gloss.

For the final step, we sealed the surface with an impregnating sealant that protects natural stone against spills, water, etch marks, and stains. Additionally, our sealer enhances the beauty of the stone, makes maintenance easier, and can last for a long time with proper care.

When we finished the restoration, we cleaned up and met with our client to show her the results. The owner was thrilled to see the shiny surface, and she was delighted because her floor was beautiful once again.

She thanked us for our exceptional performance and promised to recommend our services to family and friends experiencing similar hard surface-related issues. She also mentioned she would leave a five-star review on Google to ensure others knew about Sir Grout's outstanding products and services.

Before leaving, we always take some time to give our clients a few recommendations and helpful tips for better maintenance. We recommended a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. Unlike store-bought products, our cleaner is not harmful to the stone, delivers remarkable results, and because it's non-toxic, it's safe for everyone in her household, including pets.

We don't recommend using soap-based products or substances with acidic properties because they contain harsh chemicals that damage the stone and leave a residue that can dry on the surface, leading to discoloration, staining, and other issues like etching. It is also important to keep the surface dry using paper towels or terry cloths and to avoid using abrasive tools because they can leave scratches.

Is your natural stone floor grimy and dull? Don't worry, Sir Grout Queens has the expertise to bring back the beauty to all the hard surfaces in your home and make future maintenance less hassle. Contact us today by calling (718) 524-3351 or by using our online scheduling option to schedule a free quote.