The Kitano Hotel in Queens, NY, Has a Gorgeous Elevator Floor Thanks to Our Stone Polishing Service

January 08, 2024

Granite is a stylish and elegant natural stone that can give a stunning look to any surface, especially in commercial properties. However, it is vulnerable to damage and can become dull and unappealing without proper care. In many cases, standard cleaning methods aren't enough to provide satisfactory results, requiring professional assistance.


The manager of the Kitano Hotel in Queens, NY, contacted us because he needed to restore the elevator's granite floor. The staff cleaned the surface regularly, but it remained dull and unappealing despite their efforts. After considering his options, the building manager decided to look for professional assistance. He went online and searched for stone polishing services in Queens, New York, and found a link to our website at the top of Google's results.

On our user-friendly website, he found all the information he needed. He read a few of our blogs and browsed our picture gallery, which convinced him we could provide the service he was looking for.


The hotel manager called us and spoke with one of our representatives who listened to his concerns. Our representative assured him we could help and arranged a free inspection on a future date and time that was convenient for him, explaining that we would visit the property to assess the situation and suggest a reliable solution.

Our company vehicles and equipment are meticulously maintained and identified, ensuring our customers can easily recognize us when we arrive. Dressed in sharp uniforms and equipped with the knowledge and expertise to restore any surface, we met the hotel manager and promptly assessed the issues on the elevator floor

The granite surface was in poor condition, with several stains and a lackluster appearance. We explained that this issue could be a result of improper maintenance using harsh chemicals or leaving acidic substances to dry on the surface, leading to stains and dullness. Additionally, we noticed that the surface was not sealed, which can cause further damage and deterioration over time.

After sharing our observations with the manager, we suggested the best solution to fix the problems and restore the floor. We recommend our stone cleaning and polishing service, using professional-grade equipment and Sir Grout's proprietary products, which are the safest and most advanced on the market. We assured him we would repair the damage, shield and enhance the stone, and ensure the granite floor would look shiny and beautiful again.

We provided a no-obligation quote and a detailed outline of the work we would do. He was pleased with the reasonable quote and the solution we proposed, so he immediately scheduled a time and date that was convenient for us to return to do the job.

Sir Grout is committed to fulfilling its promises and providing a safe environment for all. We take pride in treating our client's property as if it were our own, from the moment we provide a free quote until the finished product. Upon returning to the hotel, we ensured the area was protected during our work and proceeded with our restoration process, keeping our client informed and answering all his questions.

We started by cleaning the surface using a high-speed scrubber and our exclusive cleaner. Our product is stone-safe and uses high-quality ingredients that won't leave a residue or damage the surface.

Next, we honed the stone which is necessary to bring back its shine. We continued grinding using high-end polishing powders to achieve this goal.

To finish the job, we sealed the surface with an impregnating sealant that protects natural stone against spills, water, etch marks, and stains. This minimizes deterioration from daily wear and tear, significantly reducing maintenance time and cost. Our sealer also enhances the beauty of the granite, and with proper care, it can last for a long time.

When we finished restoring the elevator floor, we cleaned up and invited the hotel manager to inspect the results. Our client was thrilled to see surface looked great, and he was very happy because the process was efficient, cost-effective, and fast.

He thanked us for a job that exceeded his expectations and promised to recommend our services to family and friends experiencing similar hard surface-related issues. He also mentioned he would leave a five-star review on Google and inquired about our commercial maintenance programs to schedule regular visits.

Before leaving, we talked with the cleaning staff and gave them some recommendations and helpful tips for better maintenance. We suggested a regular cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. Our product delivers outstanding results, and because it's non-toxic, it won't harm anyone, including pets.

We advised against using soap-based products or substances with acidic properties because they contain harsh chemicals that can damage the granite and leave a residue that can dry on the surface, leading to discoloration, staining, and other issues like etching. It is also important to keep the surface dry using paper towels or terry cloths and to avoid using abrasive tools because they can scratch the stone.

Do you want to have beautiful surfaces in your business? Rest assured, Sir Grout Queens has the expertise to clean and restore all the hard surfaces in your property to like-new conditions and make future maintenance less hassle. Contact us today by calling (718) 524-3351 or by using our online scheduling option to schedule a free quote.